Faq
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Shipment
Delivery will be 2-3 business day if the order is placed before 12pm. EZPAK have its own drivers to deliver so we’ll handle orders on a daily basis.
Flat fee shipping charge and free shipping minimum is by city. Just add your items to cart, go to the cart page, enter your city & postal code, you will get the shipping quote right away.
Payment
We accept payment by credit card. All credit card data submitted online are securely processed by a third party credit card processor, called Stripe. We do not see your actual credit card or CVV numbers. Our website is SSL enabled to protect your information
Return & Exchange
Q: What is the return & exchange policy?
A: Shortages and damages must be reported within 48 hours of receiving goods.
All returned goods will be charged for 15%-30% restocking fee. No goods shall be returned after 14 days.
Returned items should be in a resellable condition unless otherwise negotiated
DELIVERY MATRIX & FEES
City | Free Shipping Minimum | Delivery Fee |
Richmond (Mon-Fri) | $200 | $25 |
Vancouver (Mon-Fri) | $200 | $25 |
Burnaby (Mon-Fri) | $200 | $25 |
New Westminster (Mon-Fri) | $200 | $25 |
North Vancouver (Mon-Fri) | $250 | $25 |
Surrey (Mon/Wed/Fri) | $250 | $30 |
Langley (Mon/Wed/Fri) | $250 | $30 |
Delta (Mon/Wed/Fri) | $250 | $30 |
White Rock (Mon/Wed/Fri) | $250 | $30 |
Coquitlam (Tues/Thurs) | $250 | $30 |
Port Coquitlam (Tues/Thurs) | $250 | $30 |
Port Moody (Tues/Thurs) | $250 | $30 |
Maple Ridge (Tues/Thurs) | $250 | $30 |
Abbotsford/Aldergrove (Mon/Wed/Fri) | $150 | $25 |
Chilliwack (Mon/Wed/Fri) | $200 | $25 |
Mission (Mon/Wed/Fri) | $300 | $25 |
Agassiz/Harrison Hot Springs (Mon/Wed/Fri) | $250 | $30 |
Hope (Mon/Wed/Fri) | $300 | $35 |