Faq

Are you a business owner in food service industry? Let Ezpak show you how to grow your business by using our quality products!

Shipment

Delivery will be 2-3 business day if the order is placed before 12pm. EZPAK have its own drivers to deliver so we’ll handle orders on a daily basis.

Flat fee shipping charge and free shipping minimum is by city. Just add your items to cart, go to the cart page, enter your city & postal code, you will get the shipping quote right away.

Payment

We accept payment by credit card. All credit card data submitted online are securely processed by a third party credit card processor, called Stripe. We do not see your actual credit card or CVV numbers. Our website is SSL enabled to protect your information

Return & Exchange

Q: What is the return & exchange policy?

A: Shortages and damages must be reported within 48 hours of receiving goods.
All returned goods will be charged for 15%-30% restocking fee. No goods shall be returned after 14 days.
Returned items should be in a resellable condition unless otherwise negotiated

DELIVERY MATRIX & FEES

CityFree Shipping MinimumDelivery Fee
Richmond (Mon-Fri)$200$25
Vancouver (Mon-Fri)$200$25
Burnaby (Mon-Fri)$200$25
New Westminster (Mon-Fri)$200$25
North Vancouver (Mon-Fri)$250$25
Surrey (Mon/Wed/Fri)$250$30
Langley (Mon/Wed/Fri)$250$30
Delta (Mon/Wed/Fri)$250$30
White Rock (Mon/Wed/Fri)$250$30
Coquitlam (Tues/Thurs)$250$30
Port Coquitlam (Tues/Thurs)$250$30
Port Moody (Tues/Thurs)$250$30
Maple Ridge (Tues/Thurs)$250$30
Abbotsford/Aldergrove (Mon/Wed/Fri)$150$25
Chilliwack (Mon/Wed/Fri)$200$25
Mission (Mon/Wed/Fri)$300$25
Agassiz/Harrison Hot Springs (Mon/Wed/Fri)$250$30
Hope (Mon/Wed/Fri)$300$35